Política de envío

At Serenus Living, we aim to provide a smooth, reliable, and refined delivery experience for every order.

Order Processing
Orders are typically processed within 1–3 business days after payment has been confirmed. During periods of high demand, processing times may be slightly longer.

Estimated Delivery Times
Estimated delivery times vary depending on your location, shipping carrier, and customs processing. Most orders are delivered within 7–20 business days after dispatch.

Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier issues, public holidays, high order volumes, or circumstances outside our control.

Shipping Rates
Shipping costs, if applicable, will be calculated and displayed at checkout before your order is placed.

International Shipping
Serenus Living ships to selected destinations worldwide. International orders may be subject to customs duties, taxes, import fees, or other charges imposed by local authorities. These charges are the responsibility of the customer and are not included in the product price or shipping cost unless stated otherwise at checkout.

Order Tracking
Once your order has been dispatched, tracking information may be provided by email. Please allow some time for tracking information to update after your order has been shipped.

Incorrect Shipping Information
Please ensure your shipping details are accurate before placing your order. Serenus Living is not responsible for orders that are delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

Lost, Delayed, or Damaged Orders
If your order is significantly delayed, lost, or arrives damaged, please contact us at support@serenusliving.com. We will review the matter and do our best to assist you.

Contact
For any shipping questions, please contact us at:

Email: support@serenusliving.com