FAQ

Frequently Asked Questions

Where does Serenus Living ship?

Serenus Living ships to selected destinations worldwide. Shipping availability, delivery times, and costs may vary depending on your location and the items included in your order.

How long will my order take to arrive?

Delivery timeframes vary by destination and product. Once your order has been processed, tracking details will be provided where available, allowing you to follow your order with ease.

How can I track my order?

Once your order has been dispatched, tracking information will be sent to the email address used at checkout, provided tracking is available.

Can I change or cancel my order after placing it?

Please contact us as soon as possible after placing your order. While changes or cancellations cannot be guaranteed once processing has begun, we will always do our best to assist.

What should I do if my item arrives damaged or incorrect?

Please contact us promptly with your order number and clear photos of the item and packaging. Our team will review the matter carefully and assist you in accordance with our store policies.

Do you accept returns?

Returns are handled in accordance with our Refund Policy. Please review the policy before requesting a return, as eligibility may depend on the item, its condition, and the timeframe of your request.

How can I contact Serenus Living?

You can reach us through our Contact page. Our team will respond as soon as possible with care and attention.